Ordering & Shipping Information

Secure Ordering

Changing Times Diaper Company (CTDC) uses the latest secure commerce server, encryption technology, digital certificates and authentication to process all online orders. You can feel confident your personal information is secure when using our Shopify shopping cart.

Online Order

All order must be placed online using our secure shopping cart. Just add the item(s) directly from the product page of the cart. A majority of the products have a drop-down menu to choose the preferred size. Several products such as diaper fasteners have a drop-down menu to select the color. Click the add button after selecting the desired size or color. You will automatically be forwarded to the shopping cart where you can view products, a sub total, shipping estimate and grand total. From here you can delete items, update quantities, update totals, continue shopping or checkout. Click the "Checkout" button when you are finished shopping. Your next screen will allow you to enter the customer details and payment method. Please make sure the delivery shipping address is correct as once the package is sent, it's very difficult to re-route and will cause a delay in receiving your products. All packages in excess of 13 ounces must be sent USPS Priority Mail, Parcel Select Ground or UPS. Once you are satisfied, click "Checkout" and you will be forwarded in order to complete your order through our payment provider. All online payments are processed through the Shopify secure site. Please print a copy of the invoice for your records.

Mail-In and Phone-In Orders

We prefer all orders be placed through our secure shopping cart. Due to difficulties with past mail-in and phone orders, we do not accept these type of transactions. We are sorry for any inconvenience. 

Foreign Orders

Our shopping cart is set to accept orders from many foreign countries. Please note the US Postal Service no longer offers parcel post as an option of shipping outside the US. Too many claims for lost packages were being filed when in actuality the package was just delayed in shipping. All foreign orders must now be shipped via priority mail. Any shipping overpayment will be refunded to you.

Overseas customers have the option of shipping via the USPS or UPS.  

Feel free to contact me if interested in purchasing our products and your country is not listed during checkout. It is a very simple process to add countries to our shopping cart which allows for worldwide delivery.

Discreet Shipping

We respect your right to privacy and mail all products in plain envelopes, USPS Priority Mail packaging or brown boxes. The return address on all packages will indicate CTDC, 2675 E. Flamingo Road, Suite 5, Las Vegas, NV, 89121-2358. 

Shipping

One of our goals here at Changing Times Diaper Company is to provide the kind of service we would like to receive when ordering through online stores. We will process all orders as quickly as possible in order to get the products to you in the minimum amount of time.

All orders will be shipped in a prompt manner - we will aim for less than 24 hours, if possible, when paid using our secure website.

Packages are shipped through the United States Postal Service or UPS ground. Our shopping cart will calculate the actual shipping weight and give you the rates for First Class, Priority Mail and UPS ground. Packages shipped via USPS weighing over 13 ounces will automatically be shipped Priority Mail with a 2 - 3 day delivery time. Any excessive over-payment of the actual shipping cost will be refunded as a credit to your credit card, or a cash refund if paid by money order or personal check. Any amount under the actual cost will be paid by CTDC.

All packages sent Priority Mail include free delivery confirmation when printed through the US Postal Service website. Packages shipped via UPS ground will include a tracking number.

Please be aware we are not responsible for delivery times once the package is picked up or delivered to the Postal or UPS carriers. All efforts are made to send your products via the fastest and most cost efficient manner, however, packages are sometimes misrouted by USPS/UPS employees which may result in slower delivery times. Holidays and weather can also have an effect on delivery times. The only way to "track" a package during its journey through the postal system is to use Express Mail. I do not offer or recommend shipping by Express Mail as it is expensive and the delivery times stated may not be accurate

Damaged Products

Please keep all packaging and invoices if your products were damaged during shipping. Claims cannot be made if packaging is missing. Invoices are your proof as to the value of the products enclosed. Contact the post office or go online to www.usps.com immediately to start a claim for damaged goods. Complete the claim form and wait for instructions from the post office for receiving and inspecting the damage. Do not ship the products and packaging back to CTDC.

Return Policy

All products are sealed for health regulations and sanitary reasons. You can rest assured the products received have only been touched by the manufacturer and CTDC. We cannot accept the return of diapers or waterproof pants due to hygiene reasons. Please select your items carefully.

All products have been inspected prior to being packed to ensure you only receive the highest quality garments. In an extremely rare case were a defective garment is received, it may be returned and exchanged for a new product or full refund. Please contact us within 5 days after receiving a defective product to request return instructions.

We will do everything in our power to ensure you receive the right products. In the rare event where you are sent the wrong product, it may be returned as long as the seal on the package is not broken. Your return shipping charge will be refunded as a credit to your credit card. You can also request a full refund on your purchase if the sealed package has not been opened.

Returns are not accepted due to damage caused by the buyer. Please read the washing instructions on our website to prevent damaging your product. In addition, the use of plain safety pins could snag the thread used to sew the side seams on our waterproof PUL pants. It is strongly recommended only plastic covered safety pins or the Snappi® diaper fastener be used when wearing our pre-fold cloth diapers and waterproof pants. Dritz plastic covered diaper pins are suggested to prevent snagging the side seam threads.

Defective products can be returned to us at: CTDC, 2675 E. Flamingo Road, Suite 5, Las Vegas, NV, 89121-5238.
 
Refunds

Refunds will only be given on products returned sealed within 30 days of purchase or have a manufacturer's defect which was discovered within 5 days after being received. You will receive a full refund minus the shipping and handling cost on products returned sealed. A full refund will be received on defective products. Refunds will be in the form of a credit to your credit card.

Pricing

Our goal on pricing is to keep the products affordable. Prices are based upon the manufacturer's cost, shipping, bank fees along with all import fees. I have learned the ins and outs of running a small business and now understand the prices some online stores are charging for their products. We continually review our product and operating costs in order to keep the prices reasonable.

Assistance

Please use the "Contact Us" link at the top of the Home page for questions regarding our products, quantities on hand, sizing, payment, shipping, returns or refunds. Please include your invoice number for products already purchased. Please be aware we are a small home based business and it could be a day or two before a response is received.